Return Policy (INDIA)

Given the nature of the products and due to hygiene reasons, our items cannot be returned unless unopened or in the unlikely event that the product received is faulty. 

Shipping Operations

By placing an Order on the Platform, the Customer authorizes KeepitClassy to engage Delivery Partners to effectuate Product shipping and delivery. To ensure the most efficient delivery, shipping is automatically assigned to the best-suited delivery service for the Customer’s specific pincode at the time of dispatch. KeepitClassy shall provide the details of the Delivery Partner and shipment tracking information once the Order has been processed, in accordance with applicable laws and regulations.

Delivery Timeline

The estimated delivery time for Orders is 2 (two) to 5 (five) working days, depending on Customer’s specific pin code. While KeepitClassy's standard outer limit for delivery remains 10 (ten) business days, most orders are fulfilled within this shorter window.

Accurate Shipping Information

The Customer agrees and acknowledges to provide accurate, complete, and up-to-date shipping information to enable KeepitClassy to effectuate timely delivery. This includes but is not limited to:

a.    Full name and contact details;
b.    Accurate and complete shipping and billing addresses;
c.    Relevant landmarks (if any) and valid postal (PIN) codes.

The Customer understands and agrees that KeepitClassy shall not be liable in any manner for any delivery failures or delays arising due to: 

a.    Incorrect, incomplete, or outdated shipping information provided by the Customer;
b.    the Customer’s unavailability at the designated delivery address; or
c.    refusal to accept the shipment at the time of delivery.

Cash on Delivery (COD) Orders

For Cash on Delivery (“COD”) Orders, a One-Time Password (“OTP”) may be shared with the Customer prior to or at the time of delivery. The Customer will be asked to share this OTP with the Delivery Partner. Once the correct OTP is entered and payment is made, the Delivery Partner will deliver the Product. Sharing the OTP shall constitute confirmation of delivery, subject to the Customer’s statutory rights. The Customer acknowledges that the Delivery Partner is authorized to collect cash on Keep it Classy's behalf for COD Orders.

Third-Party Liability and Limitations

While KeepitClassy endeavours to ensure prompt handover of the Customer’s Order, we do not assume responsibility for delays caused by the third-party delivery partners. Once a shipment has been handed over to the carrier, it enters an external logistics network where KeepitClassy has limited control over on-ground operations.

KeepitClassy shall not be liable for delays or failures arising due to factors beyond its reasonable control, including but not limited to:

a.    Service interruptions, transit delays, or route constraints faced by the Delivery Partner;
b.    wrong delivery caused by erroneous routing by the carrier;
c.    acts or omissions of the Delivery Partner or its personnel that are not attributable to our directions.

We remain committed to assisting customers in resolving delivery-related issues and may coordinate with the Delivery Partner on a best-effort basis. Any instances of tampering, product damage, or delivery fraud will be investigated and addressed in accordance with applicable laws and KeepitClassy's policy.

By completing the purchase, the Customer acknowledges that these external turn around times are outside KeepitClassy's responsibility and do not qualify for shipping-related compensation.

Force Majeure & Unforeseen Circumstances

KeepitClassy shall not be held responsible for any failure or delay in performance resulting from events beyond its reasonable control ("Force Majeure Events"). This includes, but is not limited to:

a.    Acts of God, including floods, earthquakes, storms, or other natural disasters;
b.    acts of war, hostilities (whether war is declared or not), invasions, or acts of terrorism;
c.    civil commotion, riots, strikes, lockouts, or other industrial actions;
d.    epidemics, pandemics, quarantine restrictions, government-imposed lockdowns, or public health emergencies;
e.    breakdowns in transportation or logistics infrastructure, or disruption of utility services;
f.    governmental restrictions, regulations, embargoes, or any change in law or policy affecting the performance of contractual obligations.

In such instances, delivery and return processes may be significantly extended. These Force Majeure Events remain outside the liability of KeepitClassy and does not entitle the Customer to immediate refunds or claims for damages.

Order Cancellation & Return to Origin (RTO)

If an Order cancellation is requested after the Product has been dispatched, any applicable refund shall only be processed as a store credit once the shipment has been successfully returned to KeepitClassy's warehouse and completion of quality verification of the returned Product. KeepitClassy does not issue refunds for items while they are still in transit; physical return and inspection are mandatory prerequisites.

RTO Procedures