Our third-party harassment policy aims to address employee harassment coming from people outside of our company. We won’t tolerate this kind of behavior, even if it means losing business. Ensuring our employees are safe in our workplace is our first priority.

In this policy, we indicate how to recognize harassment and how to report incidents. We also explain how we investigate claims and protect victims.

Scope

This policy applies to everyone outside our company including vendors, investors, customers, contractors, shareholders, and any other people we are connected to or do business with.

We aim to protect every employee, intern, or volunteer regardless of level, function, seniority, status, or protected characteristics like race, gender, and sexual orientation.

Policy elements

Harassment is any kind of behavior that humiliates, victimizes, or threatens a person. Even seemingly harmless actions, like a customer calling an employee constantly outside work for non-emergencies and without prior agreement, can constitute harassment. Innuendos, veiled threats, and inappropriate or offensive jokes are all included in our definition.

Harassment can happen in person, over the phone, via email, or through a messaging app. It can come from strangers or people we know. Anyone who objectifies, threatens, or ridicules our employees is a harasser. Posting inappropriate comments, defaming the brand, and threatening to do so are also covered under harassment.

We protect our employees who come in contact with the customer who misbehaves or are harassers by

• filing a complaint against the harasser.
• Explicitly asking for that behavior to stop.
• Ask the customer company to assign another person as a contact.
• If the customer company ignores our report, or if the incident of harassment happens again and the customer seems unwilling to deal with the person responsible, we will dissolve our contract with that customer.
• If the customer is an individual, we will refuse our products/services until they correct their behavior.
• We shall Drop all interactions with such customers (like answering calls, blocking them on social media, and sending emails) and report it
• Our company will involve the police if a harasser stalks, assaults, or verbally/ physically threatens an employee. This applies to all possible third parties from customers to investors.