Exchange Policy
Please send an email to keepitclassyindia@gmail.com to get your exchange request approved
FOR EMAIL:- In the subject of the email please mention:
- Order Number
- Please mention the size that you want in exchange in the email in the format below
- Name - <Enter the name of the consignee>
- Size Received - <Enter the size received >
- Exchange Size Required - < Insert the exchange size required >
- If you have multiple products in your order, please specify the product that you want the size exchanged for.
- Attach the image of the invoice/label/product received
Please Note that the customer has to send the product to be exchanged to our warehouse. We do not provide reverse pick-ups.
KeepitClassy will accept the Size Exchange of an item only if the following conditions are met:
- You can apply for the exchange of the item received within 24 to 48 hrs (2 days) of receiving the product.
- You are requested to ship the product within the specified date once your request is approved.
- The product should be sent back to us (address will be provided at the time of approval email) and only after receiving it, we will reship the required product size/color ( subject to availability)
- The tags on the product should be intact.
- The product should be unused, unwashed, and in undamaged condition.
- Size and color exchanges can be approved for an order only once.
- Please make sure you retain the courier receipt/label used to send the product to our warehouse (address will be given at the time of the approval email)
- The usual time of dispatch of your size/color exchange order is 2-3 Business Days after we receive your product at our warehouse (subject to size availability)
- You will receive an email with a tracking link once your exchange order has been dispatched from our warehouse.